Refund policy
Last updated: March 22, 2026
This Return & Refund Policy applies to all customers located within the United States. Our goal is to ensure that every return, exchange, or refund request is handled with clarity, fairness, and care. We follow all applicable U.S. consumer protection standards, and every case is reviewed to ensure a smooth and supportive customer experience.
Return Eligibility
We accept returns for both defective and non-defective items as long as the product remains in new condition. Customers have a 35-day return window, beginning on the date the item is delivered. Requests made after this period or without prior approval may not qualify. Items that show signs of wear, damage, or modification may be denied.
- Returns accepted for defective and non-defective products
- Must be in new, unused condition
- Request must be made within 35 days of delivery
- Approval is required before sending any item back
- Items sent without authorization may experience delays or rejection
Exchange Policy
Exchanges are fully accepted under the same conditions as returns, and items must be in new condition. All exchange requests must be made within the same 35-day timeframe. Product availability may affect the speed of processing, and customers will be notified if certain items require additional time.
- Exchanges accepted
- Must meet all return conditions
- Processed based on product availability
- Requests must be made within the 35-day period
How to Start a Return or Exchange
To initiate a request, customers must contact our support team at info@olivaravive.com. Every request is reviewed individually to confirm eligibility. Once approved, customers will receive a return shipping label that they can download and print. Items should be properly packaged and shipped using the instructions provided.
- Contact us at info@olivaravive.com
- Wait for approval before shipping
- Receive downloadable shipping label
- Return only by mail
- Include all original components and accessories
Return Shipping Costs
We offer free return shipping for all approved returns and exchanges. Customers will not pay for postage, label creation, or processing. The only responsibility is ensuring the product is securely packaged.
- No cost for return shipping
- Label provided at no charge
- No hidden fees of any kind
Restocking Fees
There are no restocking fees for returned or exchanged products. Once an item is approved and meets the requirements, customers receive the full value of the original purchase.
- No deductions
- No restocking surcharges
Refund Processing
Refunds are issued back to the original payment method. After receiving and inspecting the returned product, refunds are processed within 16 days. A confirmation email will be sent once the refund has been completed. All refunds are issued in USD, and customers whose payments were originally made in another currency may experience exchange adjustments or fees controlled by their financial institution.
- Refunds issued to original payment method
- Processing time: 16 days
- Confirmation email provided
- Refunds processed in USD
- Banks may apply currency conversion fees
Need Help?
If you need support at any stage of the return, exchange, or refund process, our customer service team is ready to assist. We welcome questions, clarifications, and follow-up inquiries to ensure your experience is smooth and satisfactory.
Store Name: Olivara Vive
Address: 691 John Wesley Dobbs Ave NE, Atlanta, GA 30312, USA
Support Email: info@olivaravive.com
Business Hours: Monday–Friday, 8:00 AM – 5:00 PM (GMT-5)
Contact Form: Contact us
Customer Support: We strive to respond within 24 Business Hours.